Privacy statement

How do we handle your data?

SARL Les Camélias located at 6 avenue de Clermont, 63240 Le Mont-Dore, as owner of Le Rêve Provençal, located at Quartier Les Trailles, 26110 Mirabel-aux-Baronnies, is responsible for the processing of personal data as shown in this privacy statement.

Contact details
SARL Les Camélias
Margriet Ravensbergen & Erwin Derksen
6 avenue de Clermont
63240 Le Mont-Dore (France)

Tel: +33 (0)4 73 65 04 67

SIRET: 50208658000011
TVA : FR05502086580

Website

Margriet Ravensbergen is the data protection officer of Le Rêve Provençal. She can be reached via margriet@reve-provencal.com.

What is personal data?

Any piece of information with which you identify a person. Also your e-mail address or an IP address. That is why the privacy rules apply to both companies and consumers.
Below is a complete overview of how Le Rêve Provençal collects and stores personal data, and why.

Processing personal data

The processing of personal data is done in accordance with the requirements of the General Data Protection Regulation. For the website and the operation of the website (https://reve-provencal.com), use is made of several services and plug-ins.

Which personal data do we process?

Le Rêve Provençal processes your personal data because you use our services and because you provide this data to us yourself. For example, when you register online and fill in the contact form, you will be asked to fill in some information. These are the following data:

  • Name
  • E-mail address

When you make a booking, we ask for the following information:

  • First and last name
  • Address information
  • Phone number
  • E-mail address
  • Place of birth and date of birth
  • Nationality
  • Arrival and departure dates

For what purpose are the personal data used?

Le Rêve Provençal processes your personal data for the following purposes:

Newsletter

We use your first name and e-mail address to send our newsletter with tips and information about Le Rêve Provençal and the surrounding area.

Form

When you fill out the form on our website, your name and email address are needed to send you a response.

Reservations

You provided your first and last name, your address details, your telephone number and e-mail address when booking. We use this to register you on our guest list, to process your booking and to handle payments and invoicing.

Fiche de police

We need your first and last name, address details, e-mail address, telephone number, place of birth, date of birth, nationality and dates of arrival and departure to fill in the “fiche de police” this is a legal obligation for all guests (including children) who do not have French nationality.

Guest reviews

We may use contact details to invite you by email to write a review after your stay. This can help other people choose to stay at Le Rêve Provençal.

Accountancy

For our company we need to keep the bookkeeping. We use an online accounting program for this. In this we collect the invoices that are created after the execution of the contract. As a result, your first and last name, your address details, your telephone number and e-mail address are known to our accounting program.

Permission

By providing the data you give us permission to use the data for the aforementioned purposes. In addition, some of this data is necessary for the execution of the bookings.

To process the data as described above, we rely on the following legal bases:

Execution of a contract: The use of the data is necessary for the execution of the agreement that has been entered into with you.

Legal obligation: The use of your data is necessary for the fulfillment of the legal obligations under the tax law.

Consent: We ask your permission to send the newsletter. You can always withdraw this permission.
We will also ask for permission to process data from children.

Legitimate interest: To improve and promote the content of our website and to send direct marketing to potential customers, we have a legitimate interest. With any form of direct marketing that will be sent, we will make a trade-off between our marketing interests and the privacy damage of you.

Retention period

Le Rêve Provençal does not store your personal data longer than necessary for the purpose for which it was received.

If you no longer wish to receive our newsletters, you can unsubscribe. This can be done at the bottom of every newsletter. You will then no longer be emailed by us.

Invoices with your data have a retention period in accordance with legal obligations.

If you are on our guest list, we will keep this information for as long as Le Rêve Provençal also exists.

Who do we share your personal data with?

Le Rêve Provençal does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. Le rêve provençal remains responsible for these processing operations.

Protection of personal data

We have taken appropriate technical measures to protect personal data against loss or other forms of unlawful processing. These measures, including encryption through an SSL certificate, ensure a level of security that matches the data we process.

Le Rêve Provençal, ourselves and our providers make every effort to keep personal data safe.

If you feel that your data is not properly secured or there are indications of misuse, please contact us.

Cookies

Cookies are used for the best possible functioning of this website.

What are cookies?

A cookie is a small file that is sent by our website and placed by your browser on the device with which you visit our website. The information stored in the cookie may be sent back to our website when you visit the website again. More information about cookies can be found on Wikipedia.

Google Analytics

Because we would like to know how our visitors use the website, so that we can improve the use of the website, we use Google Analytics. Analytical cookies from Google are therefore placed via this website. The information that Google receives from the cookie is analysed. This information is anonymized as much as possible. Google will only share the information obtained with third parties if they are legally obliged to do so or insofar as third parties process the information on behalf of Google. Google has not received permission from us to use information for other Google services. Google is an American company and stores the information it collects on American servers. For more information about the policy of Google Analytics, see the Google website.

Newsletters

We work with Laposta for sending newsletters. Cookies are also used for this. Your name and e-mail address are stored on the servers of this mailing provider. Check with Laposta how to handle the privacy of your data.

Links

On our website you will find links to external websites. Clicking on a link will take you to a website outside Le Rêve Provençal. These external websites may use cookies. We would like to refer to the cookie or privacy statement of the relevant website.

Disable and delete

Do you want to disable or delete the cookies? You can do this via your browser settings. If necessary, use the help function of your browser to find out how you can do this.

View, modify or delete your data

You always have the right to withdraw your consent to the processing of your data, after which we will no longer process your data. Withdrawing this consent does not affect the lawfulness of our data processing based on your consent, which took place before this withdrawal.

You also have the right to inspect your personal data and the right to rectify your personal data. If you want to know which personal data we process about you, you can submit a written request for access. If your data is incorrect, incomplete or irrelevant, you can request us in writing to change or supplement your data.

In addition, you have a right to erasure of your personal data, a right to restrict processing and a right to object to the processing. In addition, you have the right to transfer or make transferable your data. You can also submit a written request for this.

We will process your request as soon as possible, but within 4 weeks. Written also includes an e-mail. You can email us your request at margriet@reve-provencal.com

Complaint

Do you have a complaint about the processing of your personal data? You can file a complaint about this with the supervisor of the Commission Nationale de l’Informatique et des Libertés.

Amendments

We may have to change our privacy statement, for example, because we have started to use a different method. We will always publish the new privacy statement on our website. If the changes affect you directly, we will also communicate the changes to you directly.